Refund Policy

Last updated: 27 June 2026

1. Made-to-order products

Most products sold by The Sign Dept. are made to order and personalised for your business, vehicle, design, size, wording, logo or artwork.

Because of this, we do not normally accept returns, exchanges or refunds for change of mind once an order has been accepted, designed, approved or put into production.

This does not affect your statutory rights if your product is faulty, damaged, not as described or not made in line with the approved design proof.

2. Cancelling an order

We understand that plans can change. You may request to cancel your order within 24 hours of placing it, as long as design work, proof preparation, printing, cutting, production or fulfilment has not already started.

To request a cancellation, contact us as soon as possible at orders@thesigndept.com with your order number.

After design or production work has started, cancellation may not be possible because the product is being made specifically for you.

3. Design proof approval

For custom signage orders, we may send a design proof before production. You are responsible for checking the proof carefully before approval.

Please check:

Spelling, grammar and phone numbers.
Website addresses, email addresses and social media handles.
Logo, colours, layout and general appearance.
Vehicle make, model, year, wheelbase and panel choice.
Quantity, product type and any other order details.

Once you approve the design proof, we will treat it as permission to begin production. We are not responsible for mistakes that were visible on the approved proof, unless the final product is materially different from that approved proof.

4. Personalised and custom goods

Our signs are produced specifically for the customer who orders them. They cannot usually be resold to someone else.

For this reason, personalised or made-to-specification products are not covered by the normal change-of-mind cancellation rights that apply to many standard online purchases.

5. Damaged orders

If your order arrives damaged, contact us within 48 hours of delivery at orders@thesigndept.com.

Please include:

Your order number.
Clear photos of the damaged packaging.
Clear photos of the damaged product.
A short explanation of the issue.

Please keep the packaging and product until we have reviewed the issue, as the courier or production partner may need evidence.

If we confirm that the product was damaged in transit, we may arrange a replacement, repair, reprint or refund depending on the situation.

6. Faulty or incorrect products

If you believe your product is faulty, incorrect or not as approved, contact us within 5 business days of delivery where the issue is visible on normal inspection.

For issues that could not reasonably be spotted straight away, contact us within a reasonable time after the issue becomes apparent.

We may ask for photos, videos, further information or for the product to be returned so we can assess the issue.

If we confirm that the product is faulty, materially incorrect, not as described or not made in line with the approved proof, we may offer one or more of the following:

A replacement.
A repair or modification where practical.
A reprint of the affected item.
A partial refund.
A full refund where appropriate.

7. What is not usually covered

We do not normally offer refunds, exchanges or free replacements for:

Change of mind after design or production has started.
Incorrect information supplied by the customer.
Spelling, grammar, number or contact detail mistakes approved in the design proof.
Wrong vehicle make, model, year, wheelbase or panel choice supplied by the customer.
Poor fit caused by incorrect vehicle details or a vehicle that differs from the information provided.
Colour differences caused by screen display settings, unless the difference is clearly unreasonable or materially different.
Minor size, trim, cut or layout tolerances that do not materially affect the product.
Damage caused by incorrect fitting, poor surface preparation, unsuitable vehicle surfaces, misuse, road conditions, weather, pressure washing, car washes, storage or poor maintenance.
Paintwork, surface or finish damage caused by unsuitable surfaces, dirt, trapped moisture, grit, resprayed panels, weak paint, poor maintenance or incorrect use.
Loss, theft or damage after delivery that is not caused by a confirmed product fault.

8. Magnetic sign use and surface suitability

Magnetic signs must be used on a suitable, clean, smooth, flat steel surface. They may not hold correctly on aluminium, plastic, fibreglass, filler, heavily curved panels, textured surfaces, wrapped panels, matte finishes, damaged paint, resprayed paint or weak paintwork.

It is your responsibility to check that your vehicle surface is suitable before using the signs. You must follow any care and fitting instructions provided.

9. Colour and size variation

We try to produce colours, layouts and sizes as accurately as possible, but small variations may occur due to screen display differences, print processes, materials, cutting tolerances and vehicle panel variations.

These small differences will not usually be treated as faults unless they are clearly unreasonable or materially different from the approved design.

10. Returns

Because most products are custom-made, please do not return anything without contacting us first.

We do not currently list a public returns address on the website. If a return or inspection is needed, we will provide the correct return instructions by email.

If we ask you to return a product for inspection and the issue is confirmed to be our fault, we will normally cover reasonable return postage or provide a return method.

11. Refund timing

If a refund is agreed, it will usually be processed back to the original payment method. Processing times can vary depending on your bank or payment provider.

12. Contact

For refund, cancellation or damage enquiries, contact:

The Sign Dept.

Orders email: orders@thesigndept.com

General enquiries: hello@thesigndept.com

Location: Hull, United Kingdom Order number: Please include this in your message.